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Please take the time to read and agree to our GDPR and ticket purchase policies
Our GDPR policy aims to give you information on how In It Together collects and processes your personal data through your use of our websites, including any data you may provide through our websites, when you sign up to our Emails, purchase a product or service, take part in a competition or use our mobile apps.
This website is not intended for children under 16 years of age and we do not knowingly collect data relating to children.
It is important that you read this GDPR notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This GDPR notice supplements the other notices and is not intended to override them.
In It Together is a brand of Climax Promotions and Events LTD and is the controller and responsible for your personal data (referred to as "Climax Live", "we", "us" or "our" in this privacy notice). Climax Live is the controller and responsible for this website.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact firstname.lastname@example.org.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. It is important that the personal data we hold about you is accurate and current. Please advise us of your personal data changes as it is your duty to inform us of changes.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, where you need to place an order to purchase event tickets). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We may also collect, store and use your location to improve and provide customised features of our service. You can enable or disable services that we provide which are based on your location at any time through your device settings.
We may use mobile analytics software to collect Usage Data and improve our knowledge as to how frequently you use our mobile apps and gain other usage information.
Third parties or publicly available sources We may receive personal data about you from various third parties, public databases, social media platforms, third party data providers and our joint marketing partners sources as set out below:
Technical Data from the following:
analytics providers; Google Analytics based outside the EU in order to track and report website traffic. Your Technical Data is used to track and monitor the use of our service. The Technical Data is shared with other Google services. Google may use the Technical Data to contextualise and personalise the advertisements of its own advertising network.
(b) advertising networks; such as Google AdSense based outside the EU; and DoubleClick Cookie based outside the EU to help support and maintain our services. Your Technical Data is used to provide targeted adverts.
(c) behavioural re-marketing services; such as Google AdWords which is provided by Google Inc. based outside the EU; and Facebook which is provided by Facebook Inc. based outside the EU so that we can advertise on third party websites to you after you visited our websites and used our services. Your Technical Data and Identity Data is collected by Skiddle and its third party service providers using cookies to inform, optimise and serve advertisements based on your past visits to our websites.
You can opt-out of Google Analytics for display advertising and customise the Google Display Network advertisements by visiting the Google Ads Settings page at http://www.google.com/settings/ads.
(d) payments providers; such as Apple Store In-App Payments based outside the EU; and Google Play In-App Payments; Stripe based outside the EU; PayPal based outside the EU; and Braintree based outside the EU. Your Contact, Financial, Transaction and Technical Data is collected in order to provide technical, payment and delivery services for products and/or services that you order and to track IP addresses.
(e) search information providers; such as Experian Limited and/or Companies House both based inside the EU to assess certain promoter deals.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
The information we collect about how you and when you use our services may be stored in log files associated with your account and may be linked to other information we collect about you. This information may include Technical Data such as your IP address and the browser that you used, and the time and date you used our websites and/or mobile apps and any actions you have taken within the websites, White Label Websites and/or our mobile apps. Linking the information we collect about you helps us to improve our services for you and other users of our websites and mobile apps.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive Emails from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
You can opt out of receiving Emails, other information and promotional content by editing your profile preferences, or following the unsubscribe link or instructions provided in any Email or communication we send.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, notification of service changes, an update to this policy, warranty registration, product/service experience or other transactions.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at the Contact Details listed in this policy.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice;
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting the data privacy manager at the email address stated at paragraph 2 to this policy.
Under certain circumstances, you have rights under data protection laws in relation to your personal data which give you the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. You can also update your details by logging in and editing your profile.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. You can delete your account here.
Object to processing of your personal data where we are relying on a Legitimate Interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. You can update your preferences at anytime.
If you wish to exercise any of the rights set out above, please contact the data privacy manager at the contact details stated in this policy.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and will let you know via email and/or a prominent notice on our websites, prior to the change becoming effective and update the "effective date" at the top of this policy.
You are advised to review this policy periodically for any changes.
If you have any questions about this policy, please contact email@example.com